FAQs

Store FAQs

33 Lakeshore Road, Unit 15, St. Catharines, Ontario L2N 7B3

Category: Store FAQs

For products containing cannabis; Unopened

A full refund will be issued providing the excise stamp and seal has not be broken or tampered with and the product must be returned to store within 14 days.

For products containing cannabis; Opened

If you unsatisfied with your product after opening it then please do the following:
1) DO NOT consume the cannabis.
2) Complete a product complaint form at the store or send us an email with the brand, strain, weight, lot number and complaint. Set the cannabis aside.
3) We will reach out directly to the OCS to request a refund from the Licensed Producer.
4) Within 14 days we will receive a answer to the refund request.

Paraphernalia must be returned unopened and unused within 14 days for a full refund. Rolling Papers are final sale.

IMPORTANT: The Niagara Herbalist does not directly produce any cannabis products; all the cannabis products we carry are procured from Licensed Producers, each of which is licensed by Health Canada. As such, The Niagara Herbalist cannot directly warrant any products. Individual product warranty details may be included within the product’s packaging or available on the manufacturer’s/supplier’s website.

Category: Store FAQs

Monday to Saturday 9am-9pm and Sunday 12pm-6pm.

Category: Store FAQs

Unfortunately as we are a recreational store, we cannot offer any sort of compassionate pricing or discounts for medical users.

Category: Store FAQs

You can click here to email us or call us at 905-934-HERB (4372)

Category: Store FAQs

Yes we do. We have a wide range of vaporizers.

Category: Store FAQs

Edibles were made legal in Canada on October 17th, 2019. We anticipate having edibles, beverages, concentrates and more available in January 2020.

Category: Store FAQs

Yes we do, providing we have stock available.

Category: Store FAQs

No. We also sell various cannabis paraphinallea such as pipes, bongs, papers, butter makers and oil makers.

Category: Store FAQs

Yes. We are licensed and authorized to sell cannabis products such as dried flower, oils, capsules and seeds.

Category: Store FAQs

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